Payment & Cancellation

Deposit

For bookings of 2,000 baht or more made more than 5 days before the trip, a deposit of 500 baht is required. The deposit is paid via a payment link. Once the deposit has been received, the booking is confirmed. The remaining amount is paid in cash to the driver.

For trips under 2,000 baht, and for bookings made within 5 days of the trip, no deposit is required.

Driver and vehicle reserved

When a booking is made, a driver and vehicle are reserved for the chosen date and time. During that period, this driver and vehicle are not available for other trips. For this reason, fixed cancellation rules apply.

Cancellation

Cancellation is always possible via WhatsApp or e-mail. Please state the name used for the booking and the booking date.

The deposit is refunded according to the following schedule:

• Cancellation at least 7 days before the trip: full refund of the deposit.
• Cancellation 6 to 3 days before the trip: half of the deposit is refunded (250 baht).
• Cancellation 2 days before the trip or later, or a no-show: no refund.

Payment costs that are not recovered, such as transaction fees and currency conversion costs, are deducted from the refunded amount.

Refunds

Refunds are made to the same account or card used for payment, usually within 5 to 10 business days, depending on the bank.

The refund is calculated in Thai baht. If payment was made in another currency, the amount is converted at the exchange rate applicable at the time of the refund.

Paying in another currency

Prices are set in Thai baht. On the payment page, the amount may be shown in the customer’s own currency, including conversion. This is always visible before payment.

The customer’s own bank may charge additional fees.

Changing the date or time

Changes can be requested as early as possible. If a driver and vehicle are available for the new date or time, the booking will be adjusted.