Terms & Conditions

About these terms

These terms apply when you arrange a private taxi, transfer or driver service with AOM Krabi Taxi. The service is provided in and from Krabi, Thailand.

A website page or price display is information only. A booking is confirmed when AOM accepts the requested route, date and time and confirms the price or other agreed terms directly with you.

Booking and information

Please provide accurate pickup, destination, date, time and contact details. For airport, ferry or other timed connections, provide the relevant flight or service details when requested.

Tell AOM before confirmation about unusual luggage, a large passenger group, child-seat requirements or another request that may affect whether the vehicle or service is suitable.

Prices and payment

For standard routes with a published price, that price is intended for the route and service described on the relevant page. A different pickup or drop-off point, extra stops, extended waiting or another special request may require a different quote.

The price confirmed directly with you before the ride is the price for that booking. Any required deposit, payment method or special charge will be communicated before you agree to it.

Pickup, waiting and changes

Be ready at the agreed pickup point and keep the agreed contact channel available. If your flight, ferry or other arrival is delayed, tell AOM as soon as reasonably possible.

AOM will make reasonable efforts to accommodate changes, but a changed time, route or extended waiting period is subject to availability and may require a revised price if agreed with you.

Cancellation and no-show

If your plans change, cancel as early as possible through the same contact channel used for the booking. If a particular trip requires a deposit or cancellation condition, AOM will communicate it before booking confirmation.

If no cancellation fee was agreed before confirmation, these website terms do not create one by themselves. If a passenger does not appear and cannot be reached after reasonable attempts, the trip may be treated as a no-show.

Ferries, boats and other third-party services

Taxi service covers the road transport that AOM has confirmed. Ferry crossings, boat tickets, attraction tickets, hotel services and other third-party products are not included unless AOM expressly confirms otherwise.

Schedules, availability, delays and service quality of third parties are outside AOM’s control. AOM can help with practical planning but cannot guarantee a third-party connection or departure.

Luggage, conduct and safety

Passengers are responsible for telling AOM about oversized or unusual luggage before the trip. Dangerous, illegal or unsuitable items may be refused.

AOM may refuse or stop a service where continuing would be illegal or create a serious safety risk. Passengers must follow reasonable safety instructions during the ride.

Delays and circumstances outside reasonable control

Traffic, weather, road closures, accidents, ferry operations, flight changes and other events outside reasonable control can affect travel time. AOM will provide the taxi service with reasonable care but cannot guarantee an arrival time where such events intervene.

Responsibility and applicable law

Nothing in these terms excludes responsibility that cannot legally be excluded. The taxi service is provided in Thailand and these terms are governed by the law applicable to that service in Thailand, while any mandatory consumer rights that apply to you remain unaffected.

Contact

Questions about a booking or these terms can be sent to AOM Krabi Taxi by telephone or WhatsApp at +66 62 419 8555.